SHIPPING GUIDELINES FOR 2024

SHIPPING COST:

Australian Orders

$6.95 Standard Shipping: 3- 8 business days.

$12 Express Shipping: 2-5 business days.

Free Shipping for orders over $120.

New Zealand Orders

$22 Standard Shipping for orders under $130; 2- 3 weeks.

$30 Express Shipping for orders under $130; 1-2 weeks.

Free Standard shipping for orders over $130.

$10 Express Shipping for orders over $130.

SHIPPING GUIDELINE ORDERS PLACED BETWEEN 14th MARCH 2024 - 24th MARCH 2024

Orders placed between 14th -24th March 2024 will be dispatched on the 25th of March. You will receive tracking number once the orders have been dispatched.

Please allow an extra 3-5 business days as the following days are public holidays and Australia Post will not be operating during these dates.

29th-1st April 2024 - Good Friday and Easter Monday. Orders will be dispatch on the 2nd April 2024.

To shorten the shipping delays as much as possible, our team is logging in every evening after business hours to arrange shipments for the next day as couriers now require pickup to be booked the day before. We usually have the order sent out within 24 hours, 48hrs on the rare occasion. Please allow up to 24-48hrs for the tracking number to be activated.

Please note that we can not be held responsible for items that have: 1) Already been delivered to the post office and picked up by Australia Post 2) have been delivered or have been left unattended by Australia Post 3) ’Authority to leave’ or similar.

Once an item states "Picked Up by Australia Post Courier" OR ‘Delivered’ on our tracking system, you must take up any enquiries with Australia Post directly as we have limited information at this point.

If you have issues with parcels that have been stolen on your property even when left in a location deemed to be ‘Safe’ by a courier we recommend getting the parcel delivered to an alternate or work address where you know someone will be home.

We are not to be held responsible for items that are damaged or lost by Australia Post due to neglect or damage by their postal handling.

We can not be responsible if an item is delivered to the wrong address due to incorrect entry from customer. This must be taken up with Australia post, as it is unfortunately out of our hands.

If an order is not picked up from the post office or sent to an incorrect address and it is returned to us (the sender) the customer will be charged the shipping cost to re-send it to the customer. If the customer requests a refund at this stage the refund will be offered minus the shipping fee charged to Hey mama and also any return to sending fees incurred, this is inclusive even if the customer received free shipping at the checkout.

If you wish to query a delivery please contact us at hey@heymamas.com.au

Shipping Timeframe from Sydney:

Please note the following timeframes was provided by Australia post and should be only used as a 'guide' for shipping timeframes. If there is heavy rainfall or public holidays please allow an extra 2-5 days.

Via Express Post To:

Sydney: 1-3 business days
ACT: 2-5 business days
VIC: 3-6 business days
SA: 3- 6 business days
WA: 3-6 business days
TAS: 3-6 business days
NT: 4-9 business days

Via Standard Post To:

Sydney: 2-7 business days
ACT: 3-7 business days
VIC: 5-7 business days
SA: 5- 12 business days
WA: 7-16 business days
TAS: 5-16 business days
NT: 8-16 business days

Via International Postage to New Zealand: